SHIPPING POLICY

At Ravayah, we process orders according to the product type, customization requirements and delivery destination.

Because many of our products may be stitched, customized or prepared according to customer requirements, processing times may vary.

1. Order Processing

Orders are processed after the required payment and order information have been received and confirmed.

For customized, stitched or made-to-order products, additional processing time may be required.

The estimated processing time for your order may depend on:

• Product availability

• Stitching requirements

• Customer measurements

• Customization requirements

• Order volume

• Availability of materials

• Destination and courier service

If additional information is required to process your order, processing may be delayed until the required information is received.

2. Estimated Delivery Time

Estimated delivery times begin after the order has been processed and dispatched.

Pakistan

Estimated delivery time: 12 -24 business days as per designs or Quantity of items]

International Orders

Estimated delivery time: [14 - 60 business days as per designs or Quantity of items]

Delivery estimates are not guaranteed. Delays may occur due to courier operations, weather, customs clearance, public holidays, unforeseen circumstances or other factors outside Ravayah's reasonable control.

3. Shipping Charges

Shipping charges may vary depending on:

• Delivery destination

• Order weight and dimensions

• Shipping method

• Courier service

• International shipping requirements

The applicable shipping charges will be displayed or communicated before the order is processed, where applicable.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

COD is not available for international orders.

Ravayah may restrict COD availability for certain products, locations or orders.

5. International Orders

International customers may be required to make full payment before the order is processed.

International shipments may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

Ravayah does not control customs clearance procedures or the amount of duties and taxes imposed by the destination country.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, phone number and other required shipping information.

Ravayah is not responsible for delivery problems caused by:

• Incorrect address

• Incomplete address

• Incorrect phone number

• Failure to respond to courier communications

• Failure to receive the shipment

• Customer-requested delivery changes

Additional shipping charges may apply if a shipment must be re-dispatched due to incorrect information provided by the customer.

7. Delivery Attempts

Courier companies may make one or more delivery attempts according to their applicable procedures.

If the customer refuses, fails to receive, or otherwise prevents successful delivery, the shipment may be returned to Ravayah or handled according to the courier's applicable process.

Any additional shipping or re-delivery charges may be the customer's responsibility.

8. Delays

Ravayah is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Courier delays

• Customs clearance

• Weather conditions

• Public holidays

• Strikes or transportation disruptions

• Government restrictions

• Incorrect customer information

• Unexpected operational circumstances

9. Lost or Damaged Shipments

If your shipment appears to be lost or arrives visibly damaged, contact Ravayah as soon as possible.

Please provide:

• Order number

• Delivery information

• Photographs of visible damage, where applicable

• Any other information reasonably requested by our support team

We may contact the courier to investigate the shipment and determine the appropriate resolution.

10. Customized and Stitched Orders

Customized, stitched and made-to-order products may require additional processing time.

Customers are responsible for providing accurate measurements, sizing information and customization details.

Once customization or production has commenced, the order may not be cancelled or changed except as permitted under our Return & Exchange Policy.

11. Contact Us

For shipping-related questions, contact:

Ravayah

Email: ravayahofficial.pk@gmail.com
WhatsApp: +92 321 3353111

Business Address:
USA:
802 S HOLMES ST GLENVILLE , NY 12302
Pakistan
Shop no 15 Zarina mall Liberty Market Dupatta Gali , Lahore 54000