Refund policy
At Ravayah, many of our products are made or prepared according to the customer's selected requirements, including size, measurements, color, stitching and other customization details. Please review your order carefully before completing your purchase.
1. Order Cancellation
Orders may be cancelled within 24 hours of placing the order.
To request a cancellation, please contact us within the 24-hour cancellation period:
Email: ravayahofficial.pk@gmail.com
WhatsApp: +92 321 3353111
A cancellation fee of 40% of the total invoice amount will be deducted from the amount paid. The remaining eligible amount will be refunded to the original payment method used for the order.
Once the 24-hour cancellation period has expired, the order cannot be cancelled because processing, customization or production may have already commenced.
2. Refund & Exchange Policy
Due to the customized nature of our products, we do not offer refunds or exchanges for change of mind, incorrect size selection, personal preference, or other reasons unrelated to a product defect or an error on our part.
Customers are therefore advised to carefully review the product description, size information, measurements, color, customization requirements and other order details before placing an order.
For products specifically made or customized according to customer requirements, returns and exchanges are not accepted unless the product is received damaged, defective, or materially different from the confirmed order.
3. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the product you ordered, please contact our customer support team as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs of the item
- Clear photographs showing the damage, defect or discrepancy
- Any other information reasonably requested by our customer support team
After reviewing the issue, Ravayah may, at its discretion, offer an appropriate resolution, which may include replacement, repair, exchange or refund, depending on the circumstances and availability.
Claims may be rejected where the issue resulted from customer misuse, improper handling, washing, alteration or normal wear and tear.
4. Product Care & Washing Damage
Ravayah is not responsible for damage caused by improper washing, ironing, drying, storage, alterations, handling, misuse or failure to follow the recommended care instructions.
Any damage resulting from normal customer use or improper care is not considered a manufacturing defect.
5. Order Cancellation by Ravayah
Ravayah reserves the right to cancel an order where necessary, including situations involving:
- Product unavailability or stock discrepancies
- Payment not being successfully processed
- Partial or incomplete payment
- Incorrect or incomplete order information
- Inability to fulfil a customized order
- Other circumstances that prevent us from processing the order
If Ravayah cancels an order after payment has been received, any eligible refund will be processed to the original payment method, subject to the applicable circumstances.
6. Customized & Made-to-Order Products
Customized and made-to-order products are prepared according to the specifications confirmed by the customer.
Once customization or production has commenced, the order cannot be cancelled or changed, except where specifically permitted under this policy.
Customers are responsible for providing accurate measurements, sizing information, customization details and other information required to process their order.
7. Contact Us
For cancellation requests, damaged or defective product claims, or other questions regarding this policy, contact us:
Ravayah
Email: ravayahofficial.pk@gmail.com
WhatsApp: +92 321 3353111