Privacy policy

PRIVACY POLICY

 

At Ravayah, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting our customer support team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone or WhatsApp number

  • Order details and purchase history

  • Size, measurements, stitching and customization information

  • Payment-related information necessary to process your order

  • Information you provide when contacting customer support

  • Website usage, device and browser information

  • IP address and other technical information

We only request information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

Ravayah may use your information to:

  • Process and fulfil your orders

  • Arrange delivery and shipping

  • Confirm your order and payment

  • Contact you regarding your order

  • Process cancellations, complaints or eligible claims

  • Provide customer support

  • Handle customized or made-to-order products

  • Improve our website, products and services

  • Detect and prevent fraudulent or unauthorized transactions

  • Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers, banks or other payment services.

Ravayah does not intentionally store complete payment-card information on its own servers where payment processing is handled by a third-party payment provider.

Your payment information may be processed directly by the relevant payment provider according to its own privacy policy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties where required to operate our business, including:

  • Courier and shipping companies

  • Payment processors and banks

  • Website hosting and technology service providers

  • Customer support and operational service providers

  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information to third parties for their independent marketing purposes.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember user preferences

  • Understand website traffic and usage

  • Improve website performance

  • Support advertising and marketing activities where applicable

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted, Ravayah may send promotional emails, messages or other marketing communications about products, offers and updates.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in the communication.

Transactional communications relating to your orders may still be sent when necessary.

7. Data Security

Ravayah takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil orders and provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable legal, tax and accounting requirements

When information is no longer required, we may delete or securely dispose of it where reasonably practicable.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Ravayah is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization.

11. Your Privacy Requests

Depending on applicable law, you may contact us regarding your personal information and request appropriate access, correction, deletion or other privacy-related assistance.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

Ravayah may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

13. Contact Us

For privacy-related questions or requests, contact:

Ravayah

Email: ravayahofficial.pk@gmail.com
WhatsApp: +92 321 3353111

Business Address:  

USA:
802 S HOLMES ST GLENVILLE , NY 12302 
Pakistan:
Shop no 15 Zarina mall Liberty Market Dupatta Gali , Lahore 54000