Select the product you want to purchase, choose the available size, color and customization options, and proceed to checkout.

Please carefully review your order details before completing your purchase.

Order changes may be possible only before processing, stitching or customization has started.

Please contact us as soon as possible after placing your order if you need to request a change.

Orders may be cancelled within 24 hours of placing the order.

An 8% cancellation fee of the total invoice amount will be deducted from the eligible refund.

After the 24-hour cancellation period, an order cannot be cancelled where processing, customization or production has commenced.

Yes. Selected products may be stitched or customized according to the customer's requirements.

Customization may include size, measurements, color, stitching and other available specifications.

Customers are responsible for providing accurate measurements and sizing information.

Ravayah is not responsible for fitting issues caused by incorrect measurements supplied by the customer.

Once customization or production has commenced, customized and made-to-order products generally cannot be cancelled or changed.

Please contact us immediately if you need assistance with a customized order.

Available payment methods are displayed during checkout or communicated by our customer support team.

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

COD is not available for international orders.

Availability may vary depending on the product, location and order type.

Yes. International orders may require full payment before processing.

Delivery time depends on the product, processing requirements and destination.

Pakistan: [INSERT DELIVERY TIME]

International: [INSERT DELIVERY TIME]

Customized and stitched products may require additional processing time.

Yes, international shipping may be available to eligible destinations.

International customers are responsible for any applicable customs duties, taxes or import charges imposed by the destination country unless otherwise stated.

Delivery estimates are not guaranteed. Delays can occur because of courier operations, customs, weather, public holidays or other circumstances outside Ravayah's reasonable control.

If you believe your shipment is significantly delayed, please contact our support team with your order number.

Due to the customized nature of many Ravayah products, we do not offer returns or exchanges for change of mind, incorrect size selection, personal preference or similar reasons.

Products that arrive damaged, defective or materially different from the confirmed order may qualify for an appropriate resolution under our Return & Exchange Policy.

Contact us as soon as possible after delivery.

Please provide:

• Your order number
• Clear photographs of the item
• Photographs showing the damage or discrepancy
• Any additional information requested by our support team

After reviewing the issue, Ravayah may offer a replacement, repair, exchange or refund depending on the circumstances and availability.

No. Ravayah is not responsible for damage caused by improper washing, ironing, drying, storage, alterations, handling or failure to follow recommended care instructions.

Yes. Product colors may appear slightly different depending on your screen, device settings, lighting and photography conditions.

Minor variations may occur in handmade work, embroidery, embellishment placement, fabric texture and measurements.

Such variations may not be considered manufacturing defects.